Accessibility Statement

The accessibility statement below applies to leicsmss.pensiondetails.co.uk.

The website is run by the Leicestershire County Council Pensions Section. We want as many people as possible to be able to use this website.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• Some web page content does not have sufficient colour contrast.
• Some lists are not structured correctly.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: pensionsmss@leics.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our reception has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

We also use Relay , a free app from BT which can help people with hearing and speech difficulties to communicate over the phone.

Find out how to contact, or visit us.

Technical information about this website’s accessibility

Leicestershire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations

Some web page text content does not have sufficient colour contrast. This fails WCAG 2.1 success criterion 1.4.3 Contrast.

Some lists such as those listed on the Useful links page are not structured correctly. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our older PDFs and Word documents don't meet accessibility standards. For example; they may not be structured so that they're accessible to a screen reader. This doesn't meet WCAG 2.1 success criterion 4.1.2.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We will regularly review the accessibility of this website with automated testing using the Lighthouse and WAVE accessibility tools. We will also conduct manual testing exercises, and review any issues reported by users of the website. We will work with our developer to make improvements.

Preparation of this accessibility statement

This statement was prepared on 06/10/2020. It was last reviewed on 06/10/2020.

We did our own testing for this website on 15/06/2020.